Contact Support
For sign-in problems, access questions, technical issues, billing guidance, safety concerns, or feature feedback:
Email [email protected]Call (734) 212-2734
We aim to respond within two business days. For urgent safety concerns, put URGENT SAFETY in the email subject.
Business Contact
Lerg Inc.
28620 Forest Ridge Dr.
Farmington Hills, MI 48331
United States
Email: [email protected]
Phone: +1 (734) 212-2734
Common Support Topics
Sign-in or password trouble
Confirm that you are using the email address connected to your program account. Use the password-reset option on the sign-in screen. If the reset email does not arrive, check spam and then contact us with the email address on your account.
Missing program access
Send us your account email, the program or community you expected to see, and a screenshot of the issue. Do not send passwords or full payment-card information.
App purchases or subscriptions
Purchases made through Apple App Store or Google Play are managed through your Apple ID or Google Play account. Use the applicable store settings to view, cancel, or request help with a store purchase. Contact us if your active entitlement is not appearing in the app.
Technical problems
First update the app, close and reopen it, and confirm your internet connection. If the issue remains, send your device model, operating-system version, app version, screenshots, and steps that reproduce the problem.
Report content or an abusive user
Use any in-app report or block controls available, or email [email protected]. Include the username, content, date, and screenshots when possible. Lerg Inc. has zero tolerance for objectionable content and abusive users and will review reports promptly.
Accessibility or feature feedback
Tell us what you were trying to do, what happened, and what would make the experience better. We welcome requests for accessibility assistance and product improvements.
Privacy and Account Requests
Account deletion: To request account closure and deletion of associated personal information, email [email protected] with the subject “Account Deletion Request.” Include the email address used for your account. We may ask you to verify your identity before completing the request.
Access or correction: You may also contact us to request access to or correction of your personal information. Some records may be retained where required by law, for fraud prevention, or to resolve transactions and disputes.
Before Contacting Us
- Do not send your password, authentication code, or full payment-card number.
- Use the email address associated with your account when possible.
- Include screenshots only after removing information you do not want to share.
- For emergencies or immediate threats, contact local emergency services; this support page is not an emergency service.
Policies
Use of the app is governed by the Terms and Conditions / EULA. Our handling of personal information is described in the Privacy Policy.